remotEMDR Blog

This is the blog of remotEDMR – the leading platform for online EMDR therapy

Any online meeting relies heavily on good call quality. This is especially true for online EMDR therapy sessions, where bad synchronization, choppy video, or poor audio quality can be very distracting for both client and therapist. 

These issues are often related to your and your client’s internet connection, which can cause a host of problems when it comes to video chat platforms when it’s not working properly. 

That is why we put together the following list – it is aimed to enable you, remotEMDR users, to maximize the quality of your sessions by troubleshooting any connection issues you may experience throughout them. 

Before we go over the list of actions you can take to improve your connection, let’s perform a couple of quick tests that may help us diagnose the source of the problem. One is a speed test and the other one checks your connection’s stability. Please note that both you and your client need to perform these tests when connection issues arise during a remotEMDR session. 

  1. Go to and click “allow” to let the website test your camera and microphone. 
  2. Click the green “Start” button and wait a few minutes for the site to perform the different tests.
  3. Once it’s done, you’ll see the test results marked in green, yellow, or red. Green and yellow indicate that everything is working properly. Red indicates an issue that requires further attention. Click the line or lines that end with an exclamation mark to learn more.

For quick access to this test at any time in the future, both you and your client can click the “video chat settings” button and click “Technical troubleshooter.” 

Now, let’s check your internet speed. Go to and click “go.” The test will take a few seconds.

If you receive high scores, then the quality issue is likely on your patient’s side of the call. Ask them to run the same test. 

Now that we’ve performed the tests, let’s move on to the list of actions you and your client can take to improve the video quality during your remotEMDR calls:

  1. Try using a different browser – remotEMDR works on Chrome, Firefox, or Safari browsers only, so make sure both you and your client are using one of these browsers. If you’re using an iPhone or an iPad, use Safari only. 
  2. Make sure your browser and operating system are up to date – Both your browser and your OS (i.e., Windows, macOS, iOS, or Android) need to be updated periodically. Some of these updates feature important upgrades that help your device perform better. You can click here to find out if your browser is up to date.
  3. Charge your device’s battery and disable low-power mode – Plug your computer into a power source, and make sure you’re not in power-saving mode. Many devices reduce functionality to save battery power in this mode, which may affect their ability to handle video calls. 
  4. Close any unused apps – Before starting your remotEMDR session, close any apps that may be running in the background as well as any other open browser tabs. These may be consuming valuable battery power, CPU resources, and bandwidth that your computer needs to run the video calls smoothly. 
  5. Check your CPU usage – Open your Windows Task Manager or macOS Activity monitor to ensure that your CPU usage is below 85%. Anything higher than that may indicate that your computer is performing more tasks than it can handle simultaneously. If this is the case even after you closed all other apps and browser tabs, there may be an issue with the computer itself that requires attention.
  6. Restart your computer – This is an easy fix that is definitely worth trying. Restarting your computer may help shut down other software that remains open in the background, consuming power or conflicting with your device’s camera or microphone. 
  7. Move closer to your WiFi router, and switch to the 5GHz frequency – These two factors can influence the speed and stability of your internet connection. Try to move as close to the router as you can, and make sure nothing obstructs it from your device (walls, furniture, etc.). If you’re using a WiFi extender, try disconnecting it temporarily and move closer to the router instead to see if that makes any difference. Last, Click here to learn how to switch to the 5GHz frequency, which offers significantly more bandwidth than the 2.4 GHz frequency.
  8. Disconnect other devices from your network – make sure yours is the only device connected to the network, and disconnect any smartphones, smart TVs, computers, etc., that may be using up bandwidth. 
  9. Connect your computer to the router by cable – If you’ve been connected to the internet through WiFi, try switching to an ethernet cable for more stability. 
  10. Use a newer device – If you are using an older device, it may not be up to the challenge of handling video calls. Try switching to a newer device to see if it manages better. 
  11. Call your ISP – Ask them what plan you’re currently paying for and find out if it’s time for a speed boost. 

We hope you found the solution to your problem in this article. If you need any further assistance, please write to us at We’ll be happy to help you with any issues you’re experiencing with the platform.

For most therapists, conducting online EMDR therapy is a new experience that may seem challenging or even intimidating. However, once you try it, you will likely discover that it is much simpler and more intuitive than you imagined. To make the transition to online EMDR even easier than it already is, we put together 8 helpful tips for conducting productive remote EMDR therapy sessions using remotEDMR:

  1. Do a pilot session – before you start practicing EMDR remotely with an actual client, it’s good to try out the platform with a colleague or a friend. This way, you will feel more comfortable and confident in your first actual session and better know what to expect. 
  2. Prepare your hardware and software in advance – before you start the therapy session in remotEMDR, it’s important to make sure that both you and your client are using either Chrome Firefox or Safari browsers. If either of you is using an iPhone or an iPad, make sure to use Safari only. In addition, make sure that both you and your client have a functioning microphone and camera connected to your devices. Last, if you plan to use the auditory stimulus, make sure that your client uses wired earphones or earbuds. 
  3. Make sure you have a stable internet connection – to conduct a productive video chat therapy session, both you and your client must have a stable internet connection. You can use this link to run a test and find out if your connection is indeed stable. If it isn’t, contact your internet service provider to resolve the issue before your online EMDR session.
  4. Send an invitation link ahead of time – it’s highly recommended that you send your client the session invitation link before the session and make sure they got it and can open it. This will both prevent delays and provide a more relaxed setting for both you and your client once the session begins. Remember that the link is reusable, so you can send it once to each client and ask them to save it and use it again to access all future sessions.
  5. Choose your “video during BLS” settings – remotEMDR’s default option is that your client doesn’t see your video while the BLS is active. Your image is hidden so that your client can focus on the moving elements. However, in some cases, you might find it best that your client keeps seeing you during the BLS for various therapeutic reasons. If this is the case, click the remotEMDR video chat settings button and change “video during the BLS” from “don’t show video” to “show thumbnail picture” or “Show full video.” 
  6. Close all irrelevant apps and browsers – when it comes to psychotherapy, privacy and information security are critical. This is the main reason why you have to make sure that both you and your client close all irrelevant apps and web browsers on your devices. In addition, these apps and websites sometimes use some of your internet bandwidth, which may cause connectivity issues during the session.
  7. Set insurance issues – it’s important to make sure that you, as a therapist, are covered by relevant insurance. This issue becomes particularly relevant when it comes to online therapy since many therapists are treating patients in other states and even countries for the first time. Note that each country or state has its own psychotherapy therapy insurance policy, so make sure to find out what is relevant to you. 
  8. Create your online therapeutic environment – as you know, it’s essential that your client feels as comfortable as possible during the therapeutic session. The way you and your environment are caught on camera can certainly influence the client’s emotional and mental state. As part of the preparation for the session, take a look at your frame and see what you can do to improve it: make sure the lighting is good (daylight is best if possible), remove any distracting objects from the background, and adjust the camera to capture your face, neck, and shoulders. You can do all this by clicking the video chat settings button before the beginning of the session.

We hope you found these tips useful. If you have tips of your own you would like to share, feel free to add them in the comments below.

*Photo by cottonbro from Pexels

The transition to online EMDR therapy is changing the way we conduct our sessions. Doing EMDR remotely creates challenges, but creative technological solutions are emerging and making it much easier and more accessible to therapists worldwide. 

For example, remotEMDR now offers therapists a holistic solution for conducting highly effective EMDR sessions, including three different types of bilateral stimulation: a visual stimulus of moving elements, an auditory stimulus of sound effects, nature sound or music, and tactile stimulus generated by specialized bilateral tappers offered by Bi-Tapp.

As you may know, many therapists find using two or even three types of stimulation during their EMDR sessions simultaneously to be very effective. Tactile stimulation can also be helpful when visual stimulation is either not suitable or not possible for the client. Sometimes, switching to bilateral tapping is simply necessary to continue the reprocessing. With the new remotEMDR/Bi-Tapp collaboration, online EMDR therapy can include high-quality tactile stimulation and become an even more comprehensive therapeutic experience with better results than ever before.

What is Bi-Tapp?

Bi-Tapp is an American company that manufactures unique Bluetooth-based tappers designed to give people of all ages access to a powerful resource that can be used anytime and anywhere to reduce stress and anxiety. Bi-Tapp is a product that closely simulates manual bilateral tapping, such as when you tap back and forth on your thighs in an alternating pattern with your hands. As a result, it can serve as a great substitute for manual tapping, which becomes inconvenient in online EMDR sessions. 

To use remotEMDR with Bi-Tapp, you or your client will need to buy Bi-Tapp’s kit. Go to Bi-Tapp’s website for more details on making the purchase. Please note that the Bi-Tapp-remotEMDR initial integration can currently be done only on iOS devices, on which the Bi-Tapp iOS app can be installed. So please make sure your client has access to an iOS device before purchasing the tappers.

Setting Up the remotEDMR/Bi-Tapp Integration

Before the session, ask your client to install and open the Bi-Tapp app for iOS. Then, go to your client’s profile page on remotEMDR and switch on the Bi-Tapp integration button:

When the session starts, ask your client to do the following:

  1. Enter the Bi-Tapp app settings and enable Allow Provider Control and Show Provider Setup Code. (Please note that your client will have to repeat this step on every session).
  2. Send you the five-character code.  

In remotEMDR, enter the five-character code you received from your client and click the Pair button.

Working with remotEDMR/Bi-Tapp integration

After setting up the integration, you can use the tappers as part of the BLS set. They will be fully synchronized with the visual and auditory stimuli. Turn the tappers on or off by clicking the Mode button, and control the taps’ intensity by setting their value between 1 and 40.

Adding the option for tactile stimulation to your online EMDR sessions can be incredibly meaningful for some clients.

For more details on Bi-Tapp and its integration with remotEMDR, contact us at or Bi-Tapp at

Over the past year, thousands of EMDR therapists have started to offer their clients remote EMDR therapy via remotEDMR – the world’s leading online platforms for EMDR therapy. The first reason for this shift towards online EMDR therapy was, of course, the COVID-19 outbreak, which forced therapists and clients worldwide to stay inside their homes. The second reason was that EMDRIA updated their recommendations regarding remote therapy and even posted supporting guidelines to ease the transition. 

Although the COVID-19 outbreak certainly contributed to the recent online EMDR therapy boom, conducting EMDR online actually has many benefits that have nothing to do with the COVID-19 pandemic and the extraordinary circumstances it brought on. These are some of its key advantages:

  1. Doing EMDR remotely saves time – as opposed to an in-person meeting, the client doesn’t need to get dressed, leave the house, spend precious time standing in traffic on the way to and from the therapist’s office, etc. Instead, they just click on a link, join the session, and receive the same invaluable treatment as they would in an in-person session.
  2. It’s more convenient – the client will probably feel most at ease in their own home, wearing comfortable clothes. In this state, they will likely be more open and cooperative, and less defensive, and the treatment will become more effective. 
  3. Fewer cancellations – when offering EMDR therapy remotely, there is a lower chance for cancellations on both sides. For example, when there is extreme weather or when the client or the therapist feels a bit sick, they can still meet online.
  4. More discreet – online EMDR therapy eliminates the client’s risk of popping into anyone they know when entering or exiting the therapist’s clinic. This can be very significant for some clients who wish to keep the fact that they’re seeing a therapist private. 
  5. Perfect for travel and digital nomadism – when doing EMDR remotely, the client can continue his therapy while traveling or working abroad, as geographical distance holds no meaning.
  6. Increased versatility of clients and therapists – online EMDR therapy opens a wide variety of options for both the clients and therapists. Clients can now pick their preferred therapist from a larger pool of options from all over their country and even worldwide, which makes it easier for them to find a therapist that truly suits their needs and preferences. On the other side, therapists can offer their service to more clients, which can help them grow their clinic.
  7. More flexible scheduling – when doing online EMDR therapy, there is much more flexibility for both the client and the therapist when scheduling the meeting. The therapist can schedule sessions throughout the entire day without being limited by considerations such as clinic hours etc. At the same time, the patient can benefit from the same flexibility and fit the session anywhere in their schedule. 
  8. More bilateral stimulations (BLS) variety – remotEMDR offers a wide variety of visual and auditory bilateral stimulations in addition to a variety of colors and shapes. This way, the therapist can better customize the stimulus according to their client’s needs.
  9. Saving time by saving each client’s preferences – remotEMDR enables therapists to save the settings they chose for each individual client, eliminating the need to change the settings again at the beginning of every session. The platform’s Presets feature offers even greater precision and time saving by enabling up to 3 sets of preferences per client so the therapist can easily switch between them when moving from one state to another during the session.
  10. A screen capture option – remotEDMR also has a screen capture feature, which allows therapists to record therapy sessions easily for therapeutic purposes or EMDR certification.

If you haven’t tried doing EMDR therapy remotely, now is the time. remotEMDR gives you all the tools you need to provide your clients with excellent EMDR therapy online, and our extensive library of video and text guides will help you jump right in and get started. Click here to start your free 14-day trial now. 

*Photo by Vlada Karpovich from Pexels

As part of its service, remotEMDR offers an internal HIPAA-compliant video chat, based on the browser on which it is used. To use the platform’s internal video chat, you first need to make sure that both you and your client have a functioning camera and microphone connected to your computers and that the browsers you are using have permission to access the camera and microphone on remotEMDR’s website. This blog post will explain the importance of giving these permissions and how you can easily grant them through your browser’s settings.

What Permissions are We Talking About?

To protect its users’ privacy, every internet browser comes with a set of security settings. These settings include the choice of whether to allow any website the user visits to use the camera and microphone on the user’s computer. Usually, there are three options regarding these permissions: 

  1. Allow – this means that any website can use the user’s camera or microphone.
  2. Block – all websites are prohibited from using the user’s camera or microphone.
  3. Ask – every time a website tries to use the user’s camera or microphone, a pop-up message appears asking the user to decide whether they approve the usage or not.

What Happens If I Don’t Give remotEMDR Permission to Use My Camera and Microphone?

If remotEMDR does not have permission to use your computer’s devices, your client will not be able to see or hear you through remotEMDR’s internal video chat since your camera or microphone will not be able to function. The same applies if your client doesn’t approve their use on their side – you won’t be able to see or hear them.

Lack of access to the camera will also prevent remotEMDR from displaying the user’s thumbnail image next to their name in the session screen.

How Do I Give remotEMDR the Necessary Permissions? 

Allowing remotEMDR access to your computer’s camera and microphone is very easy. All you have to do is make sure to follow the correct instructions, as they differ from browser to browser.

  • For a detailed explanation on allowing access in Chrome, click here.
  • For a detailed explanation on allowing access in Firefox, click here.
  • For a detailed explanation on allowing access in Safari, click here.

If you’re having any trouble giving your browser access to your computer’s devices, contact us at and we’ll be happy to help.

Icons made by photo3idea_studio and Smashicons from

Whether you’re new to remotEMDR and would like to get to know it, or you’ve been using the platform for a while and want to make the most of it – this post is for you. remotEMDR’s control panel is where you can find and operate the platform’s key features, and getting to know it will undoubtedly help you benefit from the platform’s many customization options. 

Located at the bottom of the session screen, remotEMDR’s control panel contains all of the buttons that control the platform’s BLS and its different features, as well as the Connectivity icons, the Copy Link button, and the End Session button

Before we dive in, please note that by default, the control panel will be minimized whenever you move your cursor away from it. If you would like the control panel to remain open at all times, click the Pushpin icon, located near the screen’s bottom right corner.

Part 1: the panel’s central part – the detachable player

The control panel’s central part is actually a detachable player that can be removed from the main toolbar and moved freely around the screen. This way, you can maintain a full-screen display of the session screen but still have access to the platform’s basic functions while the main toolbar is closed. 

To detach the player from the main toolbar, click on the small triangle at its upper left corner. You can now drag and drop the player around the screen and rotate it horizontally and vertically by clicking the circular arrow button.

To insert it back into the main control panel, drag the player down to the bottom of the screen and place it in the middle of the panel. Once you do that, it will snap back into place.

The Play button will start the BLS setand the Stop button will end it (note that the BLS will only stop after completing its current repetition). Next to the Play and Stop buttons, you can see the time left for the current set and the number of completed repetitions.

Part 2 – the four tabs on the panel’s left side


In the General tab, you can determine the BLS speed and control each set’s duration. Choose the Infinity duration option for continuous motion. 

The Duration Type button will allow you to choose whether to set the BLS duration by the number of seconds or by the number of repetitions. 

Last on this tab is the Therapist View button. remotEMDR’s default Therapist View has the visual elements located at the bottom of the screen to allow for an optimal view of the client throughout the entire session. However, if you don’t wish to see the visual BLS at all, you can change the therapist’s view to No Visual Elements. If you would like to see exactly what your client sees on their side, choose the Client Perspective option.


First on the display tab is the Type button, which lets you choose between several types of visual stimuli: Horizontal and Vertical Scan, Diagonal scan, Horizontal and Vertical Saccade, Infinity Symbol, Reverse Infinity Symbol or Sound Only – with no visual BLS at all.

The Height button lets you determine the elements’ position on the screen: one is the lowest, and forty is the highest. 

By clicking the Elements button, you can choose whether to display one visual element or two.

The Shape button allows you to choose the visual elements’ shape and size.


Here you can set the colors for the session screen’s background and the visual elements. You can change the colors for both the interior and exterior parts of the visual elements to suit your preference.


The Sound button enables you to choose who will hear the auditory stimulus when it is turned on. The default setting is “Client Only.” You can also choose to turn the sound off for both sides or on for both sides.

The Volume bar allows you to set the auditory stimulus’s volume. Forty is the loudest.

The Sound Type button lets you choose between three sets of sounds that can be played as auditory stimulus: Effect, Music, or Nature. After choosing your sound type, click the button on the right to view the list of music tracks or sound effects available in the set you’ve selected.

Part 3: the buttons on the right side of the panel 

On the panel’s right side, you can find the connectivity icons, which indicate your and your clients’ connection status. A green circle indicates “connected”. A red circle means “disconnected”.

The Copy Link button will copy the session’s invitation link to your clipboard, so you can easily send it to your client.

Finally, we have the End Session button and the session duration timer located right underneath it. The timer will start running as soon as the client joins the session and will indicate how much time has passed since it started.

Remember that all of your clients’ preferences as you’ve set them during this session will be saved automatically once you exit the session screen. Click here for a post on managing the session screen’s presets.

This was our review of remotEMDR’s control panel. Click below to watch this guide’s video version. For questions and support, contact us at

In today’s fast-paced reality, we often find ourselves working outside our clinic or office and in need of quick and easy access to the tools we’re accustomed to. That is why we made sure that remotEMDR and all of its features works smoothly on mobile devices – smartphones and tablets – as well as computers. In this post, we’ll give you a few essential tips for using the platform on your mobile device so that you can benefit from it wherever you are, whenever you need it.

A couple of notes before we start – first, remember that to access remotEMDR, you must use Chrome, Firefox, or Safari browsers only. If you’re using an iPhone or an iPad, please use Safari only.

Second, please ensure your mobile device’s operating system and your browser are both up to date before starting your remotEMDR session.

Finally, please remember that remotEMDR’S mobile version only works with the platform’s internal video-chat or with

Starting a remotEMDR Session on Mobile Devices

In general, remotEMDR’s mobile version is quite similar to the desktop version.

To start a new session, sign in to the platform and then tap the Start Session button next to your client’s name.

When you enter the session screen, you’ll be prompted to rotate your device to vertical mode. If rotating the device does not affect the screen’s orientation, go to the device settings and enable the auto-rotate option. 

For a better remotEMDR experience on mobile devices, we recommend activating the pushpin option and choosing the full-screen mode.

Last, you can also use your mobile device as a remote control while you’re using the platform in in-person sessions. More on this subject in an upcoming post. Stay tuned!

Click below for a video tutorial on using remotEMDR on mobile devices.

*Photo by cottonbro from Pexels

remotEMDR goes beyond visual stimulous and provides users with a wide range of features and options for auditory stimulous as well. This post will explore the platform’s key auditory stimulous features and explain how to use them.

Most of the platform’s auditory stimulus options are available in the Sound tab:

The Sound button enables you to choose who will hear the auditory stimulus: Client Only (the default setting), Sound Off, or Sound On for both you and your client.

The Volume bar lets you set the auditory stimulus’s volume (1-40).

The Sound Type button lets you choose between three sets of sounds that can be played bilaterally as auditory stimulus: Effect (e.g. ping-pong, bell, and chopping), Music (unique bilateral music tracks), Nature (e.g. rain, wind, and flowing river). Click the button on the right of the Sound Type button to view the list of music tracks or sound effects available in the set you have selected.

More auditory stimulous option can be found in the Display tab:

In remotEMDR, you can choose whether to use the auditory stimulus by itself or together with the visual stimulus (the platform’s default option). If you choose to operate both simultaneously, the two types of stimuli will be fully synchronized with each other. If you prefer to use the auditory stimulus alone, click on the Display tab and change the type to Sound Only.

*Please note that for the auditory stimulus to be effective, it is recommended that your client uses wired headphones during this part of the session.

Click below for a video tutorial on using remotEMDR’s auditory stimulous and its features.

remotEMDR is a feature-rich platform with many options and customization possibilities for each one of its functions. After using the platform for some time, some users develop a personal set of preferences regarding these options, which they like to use often. To save time and effort recreating your customized set-up, we created Custom Presets and Custom Layouts. These allow you to save the settings you prefer for each client and even change the platform’s default layout according to your preferences. In this post, we’ll review these features and explain how you can easily set up your own layout and presets.

Creating and Saving Custom Presets

remotEMDR’s presets option enables you to choose a customized set of session screen settings for each one of your clients. This way, you don’t have to choose your preferred settings again on each new session: you just save them under a preset, and they’ll be ready to use on all of the client’s future sessions.

This is how they work:

When you start a session with a new client, the screen will have no presets at all and will be set to the platform’s default setting options. Once you make any change to the default settings, a new preset will be added to the screen automatically, titled “preset 1”. When you click the “End Session” button, all of the settings you’ve changed during the current session will be saved on the “Preset 1” tab. In the future, when you start a session with the same client, these settings will remain as you’ve set them on this tab.

The saved settings can include speed, duration, type, colors, sound, and any other changes you can make to the session screen’s settings. For more information on the platform’s available settings, go to the blog post about using the control panel.

You can add up to 3 presets per client by clicking the plus button. Click on each tab to access it and make changes to its settings. You can also give each preset a unique name by double-clicking it and typing the new name. Finally, to delete a preset, double-click its tab and then click the trash icon.

Creating and Saving a Customized Default Layout 

To personalize your remotEMDR experience even further, you can create your own default session layout. Your default layout can include up to three different presets and will apply to each new client you add to your list.

To create your default layout, go to the platform’s main screen, and click the Profile Settings button. Then select “Default Session Settings.” A simulation of the Session Screen will now open, where you’ll be able to choose the settings for your personalized default layout. Choose up to three different presets and select the settings for each one. When you’re done, click Save and Close. From now on, whenever you add a new client to your list, their session screen will be set to the default layout you’ve defined for them.

Click below for a video tutorial on creating custom presets and a default layout.

In addition to having its own advanced internal video-chat, remotEMDR works seamlessly with most external video-chat platforms, including SimplePractice, WeCouncel, Google Meet, and many more. Apart from two exceptions (Zoom and, you can follow these simple steps to set up your remotEMDR session with any external video-chat platform:

  1. Open Chrome, Firefox, or Safari browsers (iOS users – please use Safari only).
  2. Sign in to the external telehealth video-chat platform and start a new session.
  3. Open a new tab on your browser and sign in to remotEMDR.
  4. Invite your client to join the remotEMDR session, and click the Start Session button next to their name on the client list (found on remotEMDR’s main page).
  5. Once your client joins the session, a pop-up message will appear, prompting you to choose a video-chat platform. Close this message by clicking the small button in its top-right corner.
  6. Click on the pushpin icon on the control panel’s upper right side to ensure the control panel stays open throughout the session.
  7. Split the external video-chat platform and remotEMDRs’ tabs into two separate windows. You can do this by either right-clicking on one of the tabs and selecting “move tab to a new window” or simply clicking on one of the tabs and dragging it down.
  8. Click the restore down (-) icon at the upper right corner of the window. If you are using a Mac computer, look for the green button instead.
  9. Adjust the window’s size by clicking and holding the window’s border and moving it with your mouse.
  10. To move the window around your screen, click and hold the top bar and move it with your mouse. This way, you can locate the remotEMDR window at the bottom part of your screen.
  11. Do the same with the video-chat platform’s window – click the restore down button, adjust the window’s size, and move it to the top part of your screen.

Now you have a simultaneous view of both platforms, so you can see your client and operate the BLS at the same time. You’re ready to start your session!

For a video tutorial on using remotEMDR with external video-chat platforms, click below.